BCforward is currently seeking highly motivated Customer Service Representative located at Boise ID
Title: Customer Service Representative
Expected contract duration: 24+ months with possibility of extension or Permanent
Location: Boise ID
Job Description & Responsibilities:
· Provide professional solutions to Client end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for hp field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with Client and/or its representatives, and complaints regarding an authorized dealer or channel.
· Entry: Applies basic foundation of a functions principles, theories and concepts to assignments of limited scope. Utilizes professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Exercises independent judgment within defined parameters. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts.
· Bachelors degree or equivalent experience and/or 1-2 years related experience or Masters degree.
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.