Role: Call Center Customer care coordinator
location:6026 Lakeside Boulevard #Bldg A Indianapolis, IN 46278
Duration: 3+ months
- As a part of our Expert Recall Customer Care team, you will play an integral part in the communication with customers in a Recall event. This position is in a contact center environment and requires you to be readily available to assist customers via inbound phone calls. This position will be responsible for professionally answering multiple calls for a variety of clients, providing a superior level of customer service, and responding professionally, effectively, and efficiently throughout the process, while accurately documenting details and notes in the customer database system. What our professionals do to make a difference: Provide exceptional customer service at all times over the phone, strengthen clients brands by responding to customer inquiries, processing requests, and always striving to surpass expectations; Update customer database systems by typing record changes, diary note entries, and workflow case to completion, ensuring the accuracy of all entries; Escalate issues to manager as appropriate; Ensure courteous quality of service on all phone calls; Ability to multi-task with phone and computer; Adhere to company policies and responsibly manage time & attendance. No time off can be granted during the first 3 weeks of the assignment. The role could lead to a full-time job offer with Stericycle, if performance, attendance, and other requirements are met/exceeded.
- REQUIREMENTS: High school diploma or GED equivalent, Some college course work preferred but not required, 1+ years of experience in a call/contact center, customer service, or related customer-facing role; Solid verbal communication skills with professional telephone etiquette; Ability to handle difficult situations professionally and with appropriate patience; Basic math, reading, writing, organizational skills, and problem-solving capabilities; Type 25+ WPM, meet required data entry and customer service experience assessments; Flexibility to work nights, weekends and alternate schedules/shifts is a plus; Bi-lingual is a plus.
Why Work Here?About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs inta full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward alsoperates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over the years of catering tour customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities tdeliver services for a variety of industries in both public and private sectors which allows us taddress your most challenging needs. www.BCforward.com
What makes BCforward different is our people and how we do business. We pride ourselves on locating and hiring the best resources in USA.