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Customer Service Representative/Call center Representative

BCforward Las Vegas ,NV
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Description:

Job Title: Customer Service Representative

Location: Las Vegas, NV 89144

Expected Duration: 12 Months Contract

Shift Timings:

Training will be 6 weeks - Monday - Friday 11:00 am - 7:30 pm

Tues - Fri : 1:30am - 8:00 pm, Sat 8:30am - 5:00 pm. Off Sunday,Monday

Mon - Thurs : 11:30am - 8:00pm, Sun 8:30am - 5:00pm. Off Friday, Saturday

Mon - Thurs : 4:55am -1:25pm, Sun 4:55am - 1:25pm. Off Friday, Saturday

Job Description:

This is an inbound contact center Client Services role. The candidate must have extensive experience delivering an exceptional client experience, must be able to fully resolve complex problems, must be able to de-escalate difficult scenarios and multitask using multiple systems, processes and procedures. This role requires candidates to be able to handle back-to-back calls in a fast paced, managed environment, fully understand several banking products, advocate for digital self service options and adhere closely to compliance requirements. Strong attendance is necessary for all training and scheduled shifts. Candidates must demonstrate integrity & professionalism for financial services industry. Typically requires 1-2 years of experience assisting with complex servicing scenarios.

• Extensive client experience, inclusive of problem resolution, ownership and de-escalating difficult scenarios

• Ability to navigate multiple systems to service callers, Skype, Outlook & Web based systems.

• Strong ethics, integrity and attendance history

Min 6 months customer service experience, Financial Services experience preferred, Contact Center experience preferred & more than 1 year tenure at one employer.

Company Description
About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

www.bcforward.com

BCforward

Why Work Here?

What makes BCforward different is our people and how we do business. We pride ourselves on locating and hiring the best resources in CA.

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

Address

Las Vegas, NV
USA

Website