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Customer Service Representative/ Call center

BCforward
Austin, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Location:                     AUSTIN TX 78727

Duration:                     Estimated Contract 6+ Months

JOB DESCRIPTION:

Content Review Analysts are expected to provide quality assurance and improve machine classifiers to ensure safety of the platform for all audience and cross-functional teams. Daily responsibilities include reviewing select content against the policies and training. Service requirements for each reviewer is to review and analyze a target number of content per day with a classification system based on a set of policy guidelines which will be provided.

Responsibilities:

•   Become an expert on content review

•   Demonstrate critical thinking and attention to detail to review content against existing policies

•   Consistently meet team’s daily targets

•   Be a helpful mentor for new hires

•   Support urgent requests and projects while collaborating with cross-functional teams

•   Conduct market research to prepare for new product launches

Requirements:

•   Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.

•   Majority of your time will be spent on general content (music, sports, beauty, fashion, kids, etc.) but you will come across some sensitive content on a weekly basis

•   Thorough understanding of online videos and the internet .Strong written and oral communication skills 

Company Description
About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

www.bcforward.com

BCforward

Why Work Here?
Strong leadership, lots of room for growth, limitless potential. Come join the wave!

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Address

Austin, TX
78727 USA

Industry

Business

Website

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