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Customer Service Rep III

BCforward Saint Paul ,MN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Job Title                         :  Customer Service Rep III

Location                         :  MN-Rankin Building Saint Paul - 1133 Rankin St, Ste 100, Saint Paul, MN

Expected Duration      :   7 months contract to possible to extended

 

Job description

Duties:  As a DCS Customer Service Clerk, the candidate will be in daily communication with internal and/or external customers of one of the nine DCS office warehouses across the country, managing ~10M files collectively. The candidate will be responsible for communicating and maintaining a good working relationship with assigned customers, as well as handling and resolving all inquiries. Daily document review and processing is a large part of the position because it has a direct benefit to the customer. Customer Service can apply to many teams within DCS so the candidate must be willing to take on additional responsibilities other than that of which they are initially assigned, e.g. team player. When volumes are heavy, we look for the candidate to work additional hours throughout the week and/or on Saturdays.

 

Job Tasks

  • Maintain excellent written and verbal communication with the customer to obtain all the necessary information to complete daily tasks
  • Researches various document related questions for Document Custody Services clients to ensure the quality of the collateral review and compliance with custodial agreements
  • Lead assigned projects, identify potential issues, problem solve, and know when to escalate
  • Reviews mortgage documents, e.g.  mortgage notes, endorsements and riders, deed of trust, title policies, loan assignments, etc., for accuracy and noting exceptions on SOR
  • Data entry, generate reports, and deliver to customer
  • Labeling files, organizing carts, sorting/ filing documents, and completing inventories
  • Operating internal programs for research and activity movements of files and/or documents
  • Communicate with various levels of staff in all areas of the office to promote collaboration
  • Meet deadlines and daily production requirements

 

Basic Qualifications

  • College degree or equivalent work experience in financial industry
  • Ability to push, pull, and/or lift 20-30lbs, sitting for long periods (75-100% of working day), able to bend or squat, and willingness to climb step ladders up to 10 feet high
  • Solid and proven customer service skills, including written and verbal (phone or in-person)
  • Strong attention to detail, ability to meet deadlines, adapt to new processes, take direction, work independently but work with leadership and peers
  • Capacity to complete repetitive tasks daily and meet production goals, including deadlines
  • Intermediate to Advanced knowledge of Microsoft applications, including Outlook and Excel (vLookups, Pivot Tables, Charts, etc.)

 

Preferred Skills / Experience

  • Familiarity with mortgage documents preferred, familiarity with SOR: emBTRUST a benefit
  • Well-developed ability to identify and resolve/escalate problems
  • Work independently and able to work with team to meet goals and deadlines
  • Strong time management, organization, and problem-solving skills

 

Work Environment

All DCS facilities are secure facilities where employee safety and the safeguarding of collateral files is a requirement. Most offices are casual dress - jeans are acceptable but no sweats or hats. Occasionally there may be requests for business casual when visitors are coming but would be notice. Onsite accommodations vary, but vending machines, refrigerators, and microwaves are in each office location.

Company Description
About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

www.bcforward.com

BCforward

Why Work Here?

What makes BCforward different is our people and how we do business. We pride ourselves on locating and hiring the best resources in CA.

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

Address

Saint Paul, MN
55116 USA

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