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Customer Service Professional

BCforward Elma, NY
  • Expired: over a month ago. Applications are no longer accepted.

BCforward is currently seeking multiple Customer Service Professionals positions in Elma, New York. Please review the job description and logistics of the opportunity and relay any interest you might have as well as the best time for you to discuss it in further detail.


Customer Service Professional (multiple openings)

Location: Elma, NY

Wage: $17/HR W2

Contracted Role

Full Time


11:30 AM-8:00 PM M-F


Accountable for the successful resolution of all customer requests through seamless delivery of service and/or fulfillment requests by answering calls, chats or emails in a contact center environment. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle routine account related transactions while delivering a great client experience. Works in a fast-paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner. May be required to provide professional written responses using proper spelling and grammar. Requires knowledge of multiple Bank products. Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels. Must successfully navigate the organization to resolve customer requests. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Will be required to meet and/or exceed minimum performance standards. Will be required to quickly read frequent updates and learning materials, often while on the call, and must be able to implement immediately into calls with accuracy. Minimum 1 year of contact center or equivalent customer service experience.

· 1+ years of experience working with customers.

· 1+ years of experience handling difficult situations with customers.

· Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications

· Ability to engage with customers, begin a conversation, build rapport, and handle objections.

· Comfortable with ongoing change and learning new technology/processes.

· Ability to analyze and resolve customer inquiries.

· Ability to provide a positive customer experience through creative solutions.

· At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer.


Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.


Elma, NY