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Customer Service/Data Entry

BCforward Rochester, NY
  • Expired: over a month ago. Applications are no longer accepted.

Role: Customer Service/Data Entry

Location: Rochester, NY

Expected Duration: 5 Months

Shift Time: 8am-1pm; 9am-2pm

Duties:

Animatics manufacturing facilities recently relocated from Springfield, PA to Murphy, NC.

Employees located in Murphy need training on Animatics product line and procedures. The time being spent to fully train the employees has caused a gap in customer service related job tasks.

· The following gaps currently exist: The data entry of sales/ marketing leads, Point of Sales Reports, maintaining various sales data bases, (CRM, HubSpot, and Backoffice).

· Response time to customer’s emails and other inquiries.

· Essential job functions: Data entry of sales/ marketing leads, Point of Sales Reports, maintaining various sales data bases, (Microsoft Dynamics CRM, HubSpot, and Backoffice).

· Maintaining and updating current data in CRM of Channel Partners and Back office.

· Maintaining HubSpot (A marketing data base).

· Assist with the shipment logistics of product catalogs and product demos.

· Responding to sales/ marketing leads from various email portals, capturing the company/ contact information and recording it in to Microsoft Dynamics CRM.

· Daily collaboration via email and or phone with Channel Partners in N. America by passing on sales leads and following up on previous sales leads while capturing the information into the sales data base.

· Corresponding with key Channel Partner contacts, to review current sales contacts within their company are active and the contact information is still current.

· Updating various data bases with updated Channel Partner contacts information.

· Shipping product catalogs or equipment demos requests to Channel Partners using various carrier shipping websites.

· Calibration with Trade Compliance to ensure the export of product catalogs or demo equipment meet at US Trade Compliance guidelines.

· 2-5 years of experience in data entry/customer service

· Ability to life up to 35 pounds

· Looking for strong computer skills/data entry

Education:

High School diploma required, some college highly preferred.

BCforward

Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

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Rochester, NY
14621 USA

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