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Customer Service Coordinator/3rd Shift

BCforward
Irvine, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

BCforward is currently seeking highly motivated : Customer Service Coordinator for an opportunity in Irvine, CA 92618

Job Title: Customer Service Coordinator

Location: Irvine, CA 92618

Job Description

Customer Service Coordinator - Customer Support Operations - Irvine, CA - 3rd shift

  • Maintains customer satisfaction by providing product, service and account information and monitoring performance for product warranty, maintenance agreements, and/or purchase orders.
  • Typically, responsible for groups of accounts that are moderately complex or where account relationships are well established.

    1. Customer service response/support with product, prefer manufacturing shop floor
    2. Using mainframe or company software system to track, identify part availability, delivery and status
    3. Thinking aptitude on how to ask questions and problem resolution
    4. Responsive and communication skills for positive customer experience

    Responsibilities
  • Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.
  • Establishes and maintains customer relationships through courteous and efficient servicing of customer requests.
  • Maintains regular communication with assigned customer accounts and responds to customer service issues.
  • Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of confidentiality with regard to customer and company matters.
    Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning and shop personnel) on customer issues.
  • Prioritizes requests and commits to reasonable production and/or provisioning leadtime.. Develops action plans to address past due items. May have oversight of order entry activity and shipping for spares.
  • Monitors delivery status and provides status reports to customers by gathering data, researching outstanding shipments, obtaining uptodate shipping information, and following up with the customer.
  • Ensures invoices have been processed and paid by monitoring the customers' account status and coordinating with Accounts Receivable. Supports the company's collection efforts.
    Investigates and resolves customer complaints or claims by collecting and analyzing documentation and prior history files.
  • Resolves complaints regarding damaged, late or incorrect shipments and may have authority to offer discounts up to a limited maximum dollar amount.
  • Develops knowledge of procurement practices and FAA regulations, Client products and manufacturing processes, and customers.
  • Supports the team by accomplishing related results as needed. Work assignments may include cross functional or project team assignments.

    Qualifications
    Education:

One to two years of related college level courses, certificate completion or related job training in contracts or business administration that has provided both theoretical and practical knowledge in the field.

Company Description
About BCforward:
BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

BCforward

Why Work Here?
Strong leadership, lots of room for growth, limitless potential. Come join the wave!

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Address

14300 Alton Parkway

Irvine, CA
USA

Industry

Business

Website

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