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Customer Service Agent

BCforward Indianapolis ,IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

SUMMARY:

Under general supervision performs a variety of administrative duties to support the activities of the district. This position involves addressing general public inquiries and concerns through the Service Center and assisting with various administrative tasks. The associate will screen and independently handle a variety of inquiries including but not limited to those related to transportation by telephone. The associate will be adept in critical thinking, providing high-quality customer service and maintaining calm under pressure. At every interaction, the associate will enthusiastically promote district pride and service excellence when assisting internal and external callers and guests, as calls and inquiries are addressed and concerns are resolved. Must consistently exemplify the district brand of efficiency, courtesy and intuitive service while managing mid-to-heavy seasonal call volumes and workloads. Uses discretionary judgment and independent action and should be used as training opportunities for first line associates. During low call volume occurrences, the associate will assist with projects as assigned. The associate will be a person with integrity, keeping all Service Center business confidential. Service Center Associates report to the Service Center Manager. Their work will be assigned and monitored by the Service Center Manager.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Serves as customer service representative for the district

· Provides exemplary customer service to internal and external callers and guests.

· Promotes pride and enthusiasm in district initiatives, ensures all communications reflect the standards and mission of the organization.

· Provides administrative support to the district.

· Acts as a point of contact for the transportation department and provides accurate and timely information or refers inquiries to proper personnel.

· Tracks and monitors bus activity with a working knowledge of the district’s GPS system.

· Screens and routes materials according to content of communications; routing duties require general knowledge of organizational operations and individual staff members’ assignments and status of work.

· Maintains satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.

· Exhibits high energy and a personable attitude.

· Performs or assists in the performance of administrative details as outlined by a supervisor.

 

COMPETENCIES

· Analytical - Exhibits high-order critical thinking skills. Collects, researches and synthesizes data.

· Design – Translates concepts and information into images.

· Customer Service – Exemplifies the district brand for exceptional service delivery. Responds promptly to customer need. Remains calm under pressure while exhibiting a sense of urgency to resolve issues. Solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

· Oral Communication – Demonstrates exceptional communication skills. Fluency in Spanish is highly preferred.

· Written Communication – Demonstrates exceptional skills; writes clearly and informatively; edits work for spelling and grammar.

· Diversity – Shows respect and sensitivity for cultural differences; conveys an interest in other backgrounds and perspectives.

· Ethics – Treats all people with respect. Exemplifies organizational values.

· Organizational Support – Follows policies and procedures.

· Adaptability – Adapts to changes in the work environment.

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE:

Associate degree (A.A.) in Business Administration, Secretarial Sciences or equivalent from a university, two-year college or technical school, and three years related experience and/or training, or equivalent combination of education and experience. Formal customer service or guest services training and/or evidence of applied competencies. Knowledge of basic word processing software and/or tools. Typing speed of 50 wpm required.

 

LANGUAGE SKILLS:

Ability to read and comprehend instructions, correspondence and memos. Ability to write correspondence. Ability to effectively present information in one-on-one, small group and public meeting situations to customers, clients, and employees. Fluency in Spanish is highly preferred.

Company Description
About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

www.bcforward.com

BCforward

Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

Address

Indianapolis, IN
USA

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