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Customer Relationship Specialist

BCforward Honolulu, HI
  • Expired: 2 days ago. Applications are no longer accepted.

Title : Customer Relationship Specialist

Location : Honolulu, HI 96813

Expected Duration : 12+ months (Contract to start with possibility of Full Time)

Job Description:

ESSENTIAL FUNCTIONS

  • Work to ensure 100% customer satisfaction with all aspects of the XPS program.
  • Analyze, troubleshoot and resolve device communication, service and supply issues.
  • Ensure meter reads are reported for all devices and billing is submitted by required due date.
  • Investigate, troubleshoot and resolve meter issues as needed such as device not communicating, invalid meter reads.
  • Work as liaison between customer, sales, billing, Asset Coordinators, and service/Help Desk to ensure smooth operation of all facets of the XPS program.
  • Understand and utilize contract documentation and participate in process for implementing new client contracts
  • Facilitate remote meetings with clients regularly to gauge satisfaction and maintain accurate account information.
  • Understand and follow all current processes and maintain awareness of process changes on XPS SharePoint site.
  • Use multiple systems simultaneously to troubleshoot and resolve issues.
  • Ability to work independently and develop individual time management system and workflows to complete regularly required tasks and special projects.
  • Generate client-facing operational reports.
  • Performs all tasks and duties consistent with best practices, high standards and diligent work habits.
  • Must be able to problem-solve.
  • Use of Xerox-specific web-based tools as it applies to the position.
  • Take responsibility for customer satisfaction utilizing conflict resolution skills, problem-solving skills, professional communication skills, expectation setting and similar skills.
  • Communicate clearly, responding in an effective and timely manner and ensuring that internal and external customer expectations are met or exceeded.
  • Contribute significantly to the work environment by participating as an effective member of the team.

SKILLS:

  • Able to demonstrate competent professional written and verbal communication skills.
  • Demonstrate ability to interact with various levels of customer and internal management personnel.
  • Demonstrate ability to handle and prioritize multiple tasks.
  • Ability to demonstrate knowledge and use of interpersonal skill behaviors including empathy, balancing client vs company needs, conflict resolution skills, problem-solving skills, professional communication skills, able to succeed in a changing environment, and expectation setting.
  • Ability to demonstrate effective team participation skills.
  • Demonstrated ability to perform problem analysis.
  • Demonstrates ability to work independently and take initiative as required.
  • Demonstrate ability to navigate and utilize Microsoft Office Suite.

EDUCATION: Bachelor's Degree required.

EXPERIENCE: Customer relationship management preferred.

EDUCATION VERIFICATION: Yes

BCforward

Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

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Honolulu, HI
96813 USA

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