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Customer Care Specialist

BCforward Indianapolis, IN
  • Expired: over a month ago. Applications are no longer accepted.

Job Title: Customer Care Specialist
Location: Indianapolis, IN 46256
Expected Duration: 3 Years Contract
Shift Timings: TRAINING SCHEDULE: 8:30 AM - 5 PM (2ND SHIFT: 11:30 AM - 8 PM)

Job description:
• Answer customer service inquiries and analyze/troubleshoots problems with non-functioning products and/or services or orders, pricing, invoicing, etc. May also provide specialized support in a customer contact area.
• Identifies problem areas and recommends corrective solutions. Maintain documentation according to established guidelines as may be required by specific job responsibilities.
• Knows and applies the fundamental concepts, practices, and procedures of the field of specialization. Significant on the- job training or formalized education in a specific area. Requires some evaluation, originality or ingenuity. Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.
• Contributes independently or with a team towards a program or department goal or service. Interfaces with internal customers and departments.
• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

• Associate’s Degree with at least 1-year previous customer service experience or greater than 3 years of previous customer service experience.
• Bachelor’s degree with previous customer service experience preferred.
• Schedule flexibility required. May be assigned a schedule that includes evenings.
• Proven ability to make quick and effective independent decisions. Strong organization and planning skills. Ability to handle multiple functions at one time.
• Efficient and effective oral and written communication skills. Intermediate computer skills including the ability to do some advanced functions within various software packages.
• Ability to develop expert product knowledge for areas of responsibility


Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.


Indianapolis, IN 46256
Indianapolis, IN
46256 USA