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Customer Care/Call Center

BCforward Helena ,MT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Looking for a detail-oriented individual to join our Quality Assurance Team that performs quality audits on work that is performed by internal departments such as Provider Relations, Call Center, Claims and Program Support in order to meet the contractual obligations to the State client.

Competencies
• Detail-Oriented
• Professionalism
• Team and Goal Oriented
• Proficient Communication
• Customer/Client Focus
• Organizational Skills
• Problem Solving/Analysis

Duties and Responsibilities include:
• Listening to recorded calls and evaluating for accuracy based on set expectations.
• Ensure claims information is entered accurately into MMIS system.
• Reviewing all Enrollment Broker, Provider Relations entries for accuracy.
• Ensures productivity meets or exceeds services and quality standards
• Verify File Update Requests (Furs) are entered into the system correctly and responded to within contract requirements.
• Verify the timeliness of processing claims through document control.
• Covering for front desk admin as needed.
• Other duties as assigned.

Qualifications
• Quality Assurance experience preferred
• Medicaid or Health Insurance experience preferred
• Ability to work well with people under occasional stressful and demanding conditions; develop and maintain effective working relationships with a variety of individuals; identify when to ask for help and be willing to ask for help when appropriate.
• Must be a self-starter that is unselfishly motivated and able to demonstrate the initiative to meet business/department needs.
• Must be able to show commitment to consistently doing high quality work and occasionally going above and beyond.
• Able to embrace coaching and feedback from peers and management.
• Must have the ability to operate general office equipment, Microsoft Office products as well as specialized software.
• Follow procedures expected of all staff and act in a professional manner.
• Typical Hours: Monday through Friday 8 AM to 5:00 PM
• Some overtime may be required.

 

Company Description
About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

www.bcforward.com

BCforward

Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

Address

Helena, MT
59601 USA

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