Skip to Main Content

Collections / CallCenter Rep - REMOTE to Locals

BCforward Greensboro, NC

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Hello,

Greetings from BCForward!

BCForward is looking to fill the below Position for the Client : Bank of America.

If you are interested, please send updated resume and call me at 317-210-8539 or let me know best time to speak with you.

Job Title         :     Collections/ Customer Service Representative

Location         :     Greensboro, NC, 27410

Pay Rate:       :     $19.00/ hr on W2

 

Job Description:

Pre-Screening/Assessment Requirements:

• Customer Service Assessment – Minimum 80% (90% or above desired)

• Prep for a Behavioral Interview

 

The manager will communicate the shift hours once they start the assignment and an 8% shift differential will be added for 2nd shift 11am – 8pm

Training Hours are 8am – 5pm M – F first 4 weeks

 

Must be flexible for ALL of these shifts between these hours: 8am – 8pm M - F

 

Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned.

Calls are non-routine and require deviation from standard screens, scripts and procedures.

May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services.

Possesses high level of technical skills.

May require advanced problem solving skills and involve cross selling or up selling other financial products.

Typically requires 1 to 3 years of customer services and/or collections experience.

 

Required Skills:

• Requires basic knowledge of the organization, products and/or services

• Excellent communication and problem-solving skills

• Solid understanding of the Inbound Call Center

• Ability to adapt quickly to change

• Proven ability to meet and exceed productivity and quality monitoring goals

• Excellent PC skills

• Must be a team player

• Ability to seek solutions for customers in a fast-paced environment

 

Desired Skills:

• 1+ years of customer service experience.

• 1+ years of telephone sales experience

• 1+ years of financial industry or mortgage servicing experience

• Collections experience

• Military and recent college graduates encouraged

 

Thanks,

Sreekanth Konduru

Sr Recruiter

317-210-8539

sreekanth.k@bcforward.com

Company Description
About BCforward:
BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs inta full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward also seperates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over the years of catering tour customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
www.BCforward.com

BCforward

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

BCforward's Logo

Address

Greensboro, NC
27410 USA

Industry

Business

Website

View all jobs at BCforward