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Call Center Specialist

BCforward
Richmond, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Title: Customer Care/Call Center Specialist
Location: Richmond, VA

Duration: 3 month’s contract  


Responsibilities:

  • Using a computerized system, responds to Virginia Medicaid provider inquiries in a call center environment using standard scripts and procedures.
  • Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
  • Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
  • Follows documented policies and procedures including call handling and escalations.
  • Overall acts as an advocate for the Medicaid Provider to ensure their needs are met.
  • Additional Duties as Assigned:
  • Verify documentation and images.
  • Attend scheduled staff meetings.
  • Complete required assigned training.
  • Track daily task for quality review.

Preferred Experience:

  • One of year medical insurance or medical office experience.
  • Computer system experience with data entry and database documentation knowledge.
  • Call center or professional office experience.

Requirements

  • Must be at least 18 years of age or older.
  • Must have a high school diploma or general education degree (GED).
  • Must be eligible to work in the United States.
  • Must be able to clear a criminal background check and drug test
  • Limited physical requirements: Typical office environment. Phone and keyboard for periods of time.

BCforward

Why Work Here?
Strong leadership, lots of custodial activity, including, corporate action events, room for growth, limitless potential. Come join the wave!

BC Forward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com

Address

Richmond, VA
USA

Industry

Business

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