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Call Center Specialist (Banking- retail deposits)

BCforward Salt Lake City, UT
  • Expired: over a month ago. Applications are no longer accepted.

Job Title: Call Center Specialist (Banking- retail deposits)
Location: Salt Lake City, UT 84116

Responsible for executing all monitoring activities for consumer retail deposits of Sallie Mae Bank.
Those products may include NOW (checking) accounts, savings accounts, certificates of deposit, money market accounts and any associated debit and pre-paid (stored value) cards. Serve as primary liaison and day-to-day contact with vendors supporting outsourced services. Provide servicing vendor with approval to make limited adjustments and exceptions to policy. Interface directly with Bank management to provide operational reporting and updates. Help ensure that all FDIC and state laws and regulations related to these products are followed. The incumbent must have a good understanding of FDIC-insured deposit products and experience with such products. An understanding of payment systems/settlement processes for debit and prepaid cards is needed. Knowledge of deposit and card operations is required in order to successfully act as a liaison to vendors supporting these activities for the Bank.

1. Vendor Management
Be available to answer questions from the Vendor to help resolve deposit customer inquiries.
Monitor vendor performance
Perform Bank activities to support consumer/student deposit-related products
Perform functions not outsourced to vendors
Work closely with other Bank staff on functions like funding, settlement and balancing
Provide for accurate exception processing/error correction
Assist in the preparation of operational reports.
Reporting and Committee Participation
Prepare vendor service level reporting
Monitor relevance and accuracy of reporting and modify as required
Help review, develop and maintain policies and procedures
Assist in the review and updating of policies and procedures to maintain relevance and effectiveness
Review deposit activities that are currently not covered by a policy or procedure for compliance with banking regulations Coordinate with Compliance as necessary
Help ,maintain effective department-level compliance monitoring programs


Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.


Salt Lake City, UT