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Call Center Representative - Remote

BCforward Albuquerque, NM

  • Posted: over a month ago
  • Other
Job Description

Position:

Job Title: CSR - Call Center

Location: Albuquerque NM (100% Remote)

Duration: 12+ months Contract with possibility of extension  

 

Job Description:

Customer Care and Satisfaction - The Customer Service Agent receives calls and emails from clients as the initial point of contact for inquiries regarding policies, practices or to resolve issues. The CSA helps the customer by answering their inquiry, resolving their problem, or routing their issue to a specialist for resolution. The CSA solves problems by utilizing a knowledge base as well as detailed instructions/procedures.
Responsibilities:
Manage a high volume of inbound calls from customers
Assist customers to resolve questions/issues by providing needed information and/or assistance or routing the caller to a specialist that can resolve their questions/issues
Follow through to ensure case are resolved and closed appropriately
Maintain appropriate level of process/account knowledge to assist customers and avoid escalation
Support and sustain a positive work environment that fosters team performance through own work and behaviour.

Company Description
About BCforward:
BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

BCforward

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

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Albuquerque, NM
USA

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Business

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