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Call Center Representative - REMOTE

BCforward Greensboro, NC

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

BCforward is seeking a highly motivated and experienced REMOTE - Call Center Representative in Greensboro, NC 27410

Duration: 6+ Months

Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts, and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products, and/or services. Possesses a high level of technical skills. May require advanced problem-solving skills and involve cross-selling or up-selling other financial products.
Typically requires 1 to 3 years of customer services and/or collections experience.

Required Skills:
• Requires basic knowledge of the organization, products, and/or services
• Excellent communication and problem-solving skills
• Solid understanding of the Inbound Call Center
• Ability to adapt quickly to change
• Proven ability to meet and exceed productivity and quality monitoring goals
• Excellent PC skills
• Must be a team player
• Ability to seek solutions for customers in a fast-paced environment

Desired Skills:
• 1+ years of customer service experience.
• 1+ years of telephone sales experience
• 1+ years of financial industry or mortgage servicing experience
• Collections experience
• Military and recent college graduates encouraged

Company Description
About BCforward:
BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs inta full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward also seperates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over the years of catering tour customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
www.BCforward.com

BCforward

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

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Greensboro, NC
USA

Industry

Business

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