Call Center Representative - NJ

Job Title: Customer Service Representative 

Expected Duration: 12 Months 

Location:  Pennington, NJ 08534

JD:

*** ONSITE ROLE***

These written experts will start with equity training and will be responding to throughout the day. There is a possibility that the will handle inbound calls if needed as well. It is crucial that they have great writing skills.

The representative role is inclusive to an inbound phone team environment assisting external Merrill Lynch clients, (participants in corporate sponsored retirement and health plans) with financial transactions and inquiries. This fast-paced work environment provides an excellent opportunity to build a strong foundation for a career in the financial services industry. The Call Center assists with 401(k), Stock Options and Health Benefit Solutions.

Call center experience; Financial Acumen; High service aptitude; Service to Sales acumen; Strong communication skills (verbal and written); Innovative thinking; Detail-oriented; Strong problem solving and decision making skills; Flexible; Team-oriented; Client focused; Positive attitude.

Call center experience desired

Training is 5 weeks Monday - Friday 6am-9pm local time. They'll do shift bids based on performance associate successfully completes training, shifts will be provided. Schedules can be ANYWHERE between 7am - 10pm with OT Monday-Sunday. It is critical that all potential associates understand that the shifts can be anywhere between these hours.