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Bilingual Customer Service Representative

BCforward Las Vegas, NV
  • Expired: 18 days ago. Applications are no longer accepted.

Role: Bilingual Customer Service Representative

Location: Las Vegas, NV 89144

Expected Duration: 12+ Months Contract

Training Hours: 6 weeks; Monday – Friday, 08:00 AM – 04:30 PM

Schedules:

  1. Tuesday – Friday ; 11:30 AM – 08:00 PM, Saturday ; 08:30 AM – 05:00 PM,
  2. Tuesday – Saturday ; 04:55 AM – 01:25 PM
  3. Monday – Thursday ; 11:30 AM – 08:00 PM, Sunday ; 08:30 AM – 05:00 PM
  4. Monday, Tuesday, Friday, Saturday : 04:55 AM – 03:25 PM ; off Wed/Thu/Sun

Description:

  • The candidates provide customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.
  • Requires knowledge of multiple products and ability to deepen or retain relationships through service.
  • Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported.
  • Will be required to think through and solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.
  • Will handle escalated issues by successfully navigating the organization to resolve customer requests.
  • Routes, maintains and tracks outstanding servicing requests and provides thorough follow up.
  • Accountable for the successful resolution of all customer requests.
  • Typically requires 1-2 years of experience.

Skills:

  • Outlook, the ability to navigate multiple systems to service callers, Skype & Web based systems.

Assessment Required: Bilingual Customer Service/Call Center Listening Skills assessment. Score MUST be 90% or higher.

Thank you for your time and consideration. If you are not interested, but you know someone who may be more of a fit for this position, feel free to pass along my information.

BCforward

Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

Address

Las Vegas, NV
89144 USA

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