BCforward is seeking a highly motivated and experienced REMOTE - Customer Service Representative in Newark, DE, 19711
Credit Assistance Specialist
BILINGUAL (8% shift differential)
• Customer Service Assessment – Minimum 80%
• Prep for a Behavioral Interview/Customer Service Role Play
Pay Rate: $18.36 for Bilingual CSR
Training Hours are 8am – 5pm M – F first 4 weeks
The manager will communicate the shift hours once they start the assignment and an 8% shift differential will be added for shift 11am – 8pm and shift 12pm - 9pm M- F
Contractor must be flexible for ALL these of shifts:8am – 5pm, 10am – 7pm & 11am – 8pm M - F,12pm-9pm M-F
Handles customer service calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Must have the ability to communication effectively. Will be referencing account information to assist with questions and determine repayment options. Requires knowledge of the organization, products and/or services. May require advanced problem solving skills and involve cross selling or up selling other financial products.
Typically requires 1 to 3 years of customer services and/or collections experience.
*Please include military (active or reserve) and any college education, regardless of contact center experience. Please include retail, store, and restaurant experience as well for all applicants.
• Requires basic knowledge of the organization, products and/or services
• Excellent communication and problem-solving skills
• One year of customer service experience (includes retail, restaurant, etc)
• Some understanding of the Inbound Call Center
• Ability to adapt quickly to change
• Proven ability to meet and exceed productivity and quality monitoring goals
• Excellent PC skills
• Must be a team player
• Ability to seek solutions for customers in a fast-paced environment
• Collections experience
• 1+ years of telephone sales experience
• 1+ years of financial industry or mortgage servicing experience
*Position will be remote (Equipment shipped)
*Interviews will be virtual
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.
Why Work Here?BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs www.BCforward.com
What makes BCforward different is our people and how we do business. We pride ourselves on locating and hiring the best resources in USA.