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Application Support Engineer "Service Desk" - Fully Remote

BCforward
Chantilly, VA
  • Posted: over a month ago
  • $18 to $20 Hourly
  • Contractor
Job Description

Job Details:

Job Title: Service Desk Remote Technology Support

Location: US Remote, must work in CST.

Expected Duration: Long term 2+ years

Shift Timings: M – F 8 am to 5 pm CST

 

Job Description:

Service Desk Remote Technology Support - Provide first level support for resolution of customer problems, incidents, issues, requests and queries.

Liaise / Assign issues, problems, etc. to other Functional/Technical Support teams, or product teams as required to resolve/assign requests/issues in a timely manner.

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

Company Description
BC Forward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
www.BCforward.com

BCforward

Address

Chantilly, VA
USA

Industry

Technology

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