Job Title: Agency Service Rep
Location: Cincinnati, OH 45209
Estimated Duration: Contract until 4/2020
Training: OH – 10AM EST - 6:30 PM EST
Pay rate : $15/hr on W2
Supporting the broker community on the small group side (CA) and the individual side (entire enterprise).
Presale, post-sale, claims, benefits, everything from A to Z.
Responsible for enrollment, billing activities and maintaining assigned accounts.
Responsibilities and Duties
Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.
Verifies status, makes changes to records, researches and resolves system rejections; address a variety of questions or concerns received by phone or mail.
Ensures accuracy and timeliness of the membership and billing function.