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Agency Service Rep / Customer service Representative / Call Center Rep

BCforward Cincinnati, OH
  • Expired: over a month ago. Applications are no longer accepted.

Job Title: Agency Service Rep

Location: Cincinnati, OH 45209

Estimated Duration: Contract until 4/2020

Training: OH – 10AM EST - 6:30 PM EST

Pay rate : $15/hr on W2

Job Summary

Supporting the broker community on the small group side (CA) and the individual side (entire enterprise).

Presale, post-sale, claims, benefits, everything from A to Z.

Responsible for enrollment, billing activities and maintaining assigned accounts.

Responsibilities and Duties

Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.

Verifies status, makes changes to records, researches and resolves system rejections; address a variety of questions or concerns received by phone or mail.

Ensures accuracy and timeliness of the membership and billing function.


Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.


Cincinnati, OH
45209 USA