BCforward is currently seeking highly motivated Agency representative (Customer Service) for an opportunity in Cincinnati, OH
Title: Agency representative (Customer Service)
Location: Cincinnati, OH
Duration: 10 months with possible extension
Responsible for providing advanced customer service support to brokers selling company products via telephone or written communication.
Primary duties may include, but are not limited to:
Assists agents and brokers via telephone or written communication.
Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.
Team is supporting the broker community on the small group side (CA) and the individual side (entire enterprise).
Presale, post sale, claims, benefits, everything from A to Z.
Healthcare industry, experience with Brokers huge plus
Want people with firsthand knowledge, working with a broker, alongside a broker or being one themselves.
Any healthcare experience is ideal.
Some people come from banking.
Looking at a lot of numbers when determining rates for members.
Looking at claims and verifying how claims are being paid.
Claims and benefit experience
Must have high speed internet
Must have quiet dedicated place at home to work
Must have basic computer skills
We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.