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Carrier Sales Associate - Remote

BCS Placement
Detroit, MI
  • Posted: over a month ago
  • Full-Time
Job Description
  • First point of contact for our carriers via phone, email, and messaging
  • Provide customer service to carriers and updates to internal team members
  • Respond to, troubleshoot, and resolve carrier issues in a timely and positive manner
  • Perform shipment tracking and tracing (port availability, delivery status, etc.) 
  • Maintain progress reports on fulfillment and logistics performance  
  • Coordinate dispatch via company drivers and third parties
  • Support cross-functional teams if/when they are impacted by logistics-related issues
  • Perform transportation brokering services to improve fleet capacity
  • Identify and report systems issues and bugs to developers and product teams 
  • Bachelor's Degree
  • 1+ years experience with carrier sales in logistics industry
  • Great communication skills and ability to think on your feet
  • Exceptional problem solving and analytical skills
  • Ability to work with a sense of urgency and prioritize daily tasks
  • Demonstrable skills in customer support and satisfaction
  • Ability to learn and adapt quickly to new concepts and technology
  • Experience using Microsoft Excel  

BCS Placement


Detroit, MI



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