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Service Coordinator

BCFS Health and Human Services Common Thread San Antonio ,TX
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

Company: BCFS Health and Human Services

Business Unit: HTI
Title: Service Coordinator
Position: Specialist II
Job Family: Technicians/Paraprofessionals
Program: BCFS Health and Human Services: Common Thread

Status: Regular Full Time

Frequency: Salary

Education: Required – Bachelor’s degree in behavioral sciences, human services or social services Preferred – Preferred - Master’s degree in the behavioral sciences, human services, or social services fields
Experience: Experience in child interviewing and crisis intervention required. Experience in anti- trafficking field strongly preferred.
Supervises: Volunteers and Interns as assigned

Summary: The Service Coordinator supports the 24/7 operability of an anti-trafficking program, including direct service, supervision of volunteers and interns, and program administration responsibilities.
To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of 1990:


Critical Action Items:
1.Accept and respond to all inbound contacts during assigned shifts, including regular on-callovernight shifts as assigned

2.Recruit, train, supervise, and retain volunteers and interns to support program 24/7 operability andon-going effective response to crisis calls

3.Manage on-site office operations, including administrative duties

4.Remain apprised of regional referral paths and ensure crisis team has full visibility of services

5. Participate in weekly supervision with assigned supervisor

6. Participate in workshops, seminars, education programs and other activities that promote
professional growth and development

Measurable Deliverables:
1. Ensures 24/7 inbound contact operability and immediate advocate dispatch for qualifying cases
2. Ensures the effective assessment of all calls, including phone-based trafficking screening when
necessary
3. Ensures the successful identification of the appropriate intervention and referral path for all contacts
4. Successfully recruit, train, supervise, and retain volunteers and interns
5. Leads a team of interns and volunteers and ensures their performance meets programs
expectations
6. Coordinates intern and volunteer hour tracking and ensures internship documentation and
requirements are satisfactorily met
7. Work evenings and weekends when required or requested by supervisor, including regular
overnight on-call shifts as assigned
8. Ensure all contacts are appropriately documented in the program’s databases
9. Manage program administrative responsibilities, including service plan tracking, expense reporting,
supply/logistics monitoring, and mailing as needed
10. Implement BCFS safety protocols in case of an emergency
11. Participate in scheduled meetings and team decisions and operations
12. Maintain confidentiality in all areas of the service population and program operations
13. Maintain BCFS HHS professional and ethical standards of conduct outlined in BCFS employee
handbook including demonstrating respect for agency staff, the service population, and community
members and complying with required dress code at all times

Credentials, Skills and Abilities:
1. Maintain current licenses and certificates required for the position including but not limited to
CPR, First Aid and Emergency Behavior Intervention
2. Pass a pre-employment drug screen and random drug screens and maintain emotional control
and professional composure at all times
3. Provide proof of work eligibility status upon request
4. Pass a pre-employment and biennial criminal background checks
5. Demonstrate the ability to:
a. Respond sensitively and competently to the service population’s cultural and
socio-economic characteristics
b. Work in a fast paced environment and maintain emotional control and
professional composure at all times
c. Maintain computer literacy required to meet the responsibilities of the position
d. Work effectively and without intensive supervision both independently and as
a member of a multidisciplinary team
e. Actively support supervisees in professional development
6. Demonstrate a working knowledge of all Human Trafficking Interdiction policies and
procedures.
Approved (ADA) Rev.5/13/20
Nothing in this job description restricts management’s right to assign or reassign duties and
responsibilities to this job at any time.

Company Description
If you like to work with people that believe they can make a difference in the world, this is the company for you!

BCFS Health and Human Services Common Thread

Why Work Here?

Excellent benefits, team atmosphere, flexible, and mission-driven program!

If you like to work with people that believe they can make a difference in the world, this is the company for you!

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