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Senior Travel Consultant - Productions - Virtual

BCD Travel Burbank, CA
  • Posted: September 20, 2019
  • Full-Time

Are you an experienced entertainment travel consultant that can handle "Stranger Things" that are above and beyond the normal "Line of Duty"? Do you desire to work for not just "The Good Place", but the BEST place of employment (BCD Travel)? Are you someone who will treat our client's traveler's as if they all wear "The Crown"? We have an exciting Senior Corporate Travel Consultant - Productions position that offers an incredible opportunity to work with our highly desired client, NETFLIX. Experience within the entertainment industry is highly desired. This position offers exceptional compensation, the ability to work from home, amazing benefits and the opportunity to work with the best in the business. If you're ready for an opportunity of a lifetime, apply today!
Job Summary:
The Senior Travel Consultant - Productions is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.).
The travel consultant is the primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of related product.
This position performs at an expert/senior level and demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests. Takes the initiative to provide assistance to team members and management as requested.
Account Name: Netflix
Sabre GDS skills required. Onsite agent in Los Angeles preferred; virtual a consideration for the right candidate.
Must be flexible to work between the hours of 6am - 6pm Pacific, including some weekends and holidays.
Essential Duties and Responsibilities:
* Expertly use the appropriate BCD Travel tools and systems to complete requests
* Search and confirm travel reservations for the customer
* Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
* Provide travel offers and general travel advice to travelers
* Responds to requests accurately and completely
* Excellent knowledge and application of travel supplier rules
* Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported
* Provides the customer with the required industry information, such as low fares, exchange costs and penalties
* Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
* Supports BCD Travel and client driven initiatives
Essential Qualifications:
* Minimum of 3-5 plus years' experience in the corporate travel management industry, with an emphasis in Media/Entertainment Productions
* Solid working knowledge of the travel industry, policies, procedures and processes
* Advanced skills on travel industry systems, including Sabre GDS
* Strong verbal and written communication skills in designated languages
* Proven ability to handle multiple priorities simultaneously
* Ability to work flexible hours
* Ability to work independently, exercising discretion and judgment
* Demonstrated excellent professional customer service and problem resolution skills
* Strong problem solving and/or critical thinking skills
Preferred Qualifications:
* Bachelor degree preferred
* Proficiency in Microsoft Office applications
* Demonstrated internet research skills for customer information
* Degree in tourism-related field
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

BCD Travel

Address

Burbank, CA
91506 USA

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