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Compliance Specialist

BBB National Programs, Inc.
McLean, VA
  • Expired: November 13, 2022. Applications are no longer accepted.
BBB National Programs

BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

Compliance Manager


We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. We are the home to more than a dozen self-regulation programs that set high standards for businesses and provide third-party accountability and dispute resolution services that help ensure a fair marketplace for consumers. BBB National Programs has worked with industry leaders and government regulatory agencies since 1971 to establish the standards that guide best practices in advertising, privacy, children's and teen's marketing, consumer warranty issues, and dispute resolution.


Our Dispute Resolution programs help businesses create services involving mediation and arbitration, tailored to the specific requirements of the business, and meet federal and state regulatory requirements. For 40 years, our trusted and impartial processes have been used by many businesses needing a dispute resolution mechanism to resolve their customer disputes. Our out-of-court services are offered in three major industries: automotive, telecommunications and class actions.


As a Compliance Manager, you will work directly with BBB National Programs Dispute Resolution leadership to provide guidance for our dispute resolution programs, including BBB AUTO LINE.

Essential Duties and Responsibilities
  • Partner with leadership to monitor for and identify potential risks and gaps in compliance
  • Coordinate the implementation of policies and procedures to verify legal and regulatory compliance
  • Conduct employee training on compliance and policy topics as needed
  • Serve as liaison, communicating with external auditors to facilitate required audits, including obtaining necessary documentation from external and internal stakeholders
  • Respond to requests and inquiries from regulatory authorities in a timely and professional manner
  • Conduct legal research on a variety of matters, including dispute resolution, trademarks, lemon law, and compliance
  • Update existing legal resources for both internal and external documents, and create new documents as needed
  • Draft, edit, and review contract templates, training resources, and other key documents
  • Assist Assistant General Counsel with preparing responses to subpoenas


Must have:
  • Bachelor's Degree in the appropriate field of study (or equivalent work experience) and
  • 3+ years of compliance experience (compliance experience may be substituted with advanced education focusing on legal studies and/or compliance, including a Juris Doctor, Master's in law, or similar degree).
  • Ability to analyze and synthesize information with strong problem-solving skills
  • Demonstrated ability to instill compliance practices
  • Excellent verbal and interpersonal skills
  • Strong writing, editing, and organizational skills
  • Solid project management skills, including attention to detail and multi-tasking skills
  • Excellent time management skills and ability to thrive in a dynamic, fast-paced environment
  • Strong Microsoft Office 365 skills
  • COVID-19 Vaccination

Let us know if you have:

  • Fortune 500, Big 4 firm, or law firm experience


At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace while cultivating a team of talented and engaged professionals who seek out new challenges and opportunities to catalyze our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.

Health & Welfare Benefits: You will be offered a comprehensive plan offering health, dental and vision plans, paid short-term disability insurance, and life insurance.

Financial Well-Being: Build your retirement savings with our 401k plan matching up to 6% of your contributions.

Time Off: You will have the flexibility for the time you need off from work. We offer a variety of plans, including vacation, personal, and sick leave.

Wellness: We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.

Environment: Our modern headquarters in McLean, VA provides the space for creativity and collaboration and the technology resources so you can be at your best. We believe that an inclusive mindset and diverse workforce are strengths in fulfilling our mission; therefore, we continuously work to engage and develop diverse and inclusive talent and leaders.

BBB National Programs is proud to be an equal employment opportunity employer.

BBB National Programs, Inc.


McLean, VA
22102 USA