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Customer Service Representative

BAXTERBOO INC
Vernon Hills, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Representative

BaxterBoo is an online retailer of pet food, clothing, treats, and more!

We are looking for a Customer Service Representative to work in our new facility located in Vernon Hills, IL.  The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Consider joining our fast-growing team!

Responsibilities

  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned.

Skills

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Positive work history and ability to maintain solid attendance.
  • Reliable and available to work extended hours, on occasion.

Education 

  • High school diploma or equivalent.
  • Customer service experience required.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.  

BAXTERBOO INC

Address

Vernon Hills, IL
USA

Industry

Business

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