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Call Center Customer Service
BANKW Staffing Marlborough, MA

Call Center Customer Service

BANKW Staffing
Marlborough, MA
Expired: over a month ago Applications are no longer accepted.
  • $18 to $19 Hourly
  • Full-Time
Job Description

KNF&T Staffing is seeking call center candidates for several full time roles supporting our Marlborough-based health services client. The customer service rep will provide support and service to customers via telephone, fax and e-mail. The Call Center Representative works onsite Monday through Friday, first shift and should have experience in a call center customer service role. Strong communication skills and a professional phone demeanor will be vital to success in this position. Training will be provided on all company-specific policies and software, but candidates must be local to Marlborough in order to retrieve equipment and attend occasional onsite meetings.

Duties and Responsibilities

  • Answer a high volume of calls from customers and provide high-level customer service while maintaining a satisfactory response rate according to company standards
  • Retrieve voice messages from mail box and return calls within 24 hours
  • Respond to customer requests by telephone, fax or email; review request, provide information requested or determine who can best provide appropriate information and route the request to the proper person
  • Provide account information to customers as requested
  • Update demographic and associated information within customer accounts and change contacts, etc as necessary
  • Perform daily mailings


BANKW Staffing

123 Main St

Marlborough, MA
01752 USA



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