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Retail Operations Manager

Novato, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Bank of Marin, voted by our employees as one of the "Best Places to Work" in the North Bay Business Journal, is seeking a Retail Operations Manager to join our retail banking division at the Bank's headquarters in Novato.

The Retail Operations Manager will act as the key resource for the Head of Retail Banking for operational efficiency projects; primary liaison to Operations and responsible for the implementation of new product and process improvements. Operates as the liaison for Retail Banking to all departments that support department level problem resolution, detailed research and provides support to the Regional Managers and Head of Retail Banking as the primary partner. Subject matter expert to branch employees for support on complex issues and concerns, documentation, policy and procedures and other complex operational research. Primary partner and liaison to Cash Management, fielding branch level cash management questions, complex client resolution and servicing concerns and addressing any trending training gaps. Supports and partners with Retail Regional Managers, Training Department, Cash Management Specialists and Operations by identifying ongoing training needs and gaps for the retail team. Owns monitoring and review of active fraud cases and client complaints for Retail Banking and identifies trends and training needs to support prevention and resolution. Supports Retail Banking’s mission, vision and strategic direction as well as that of Bank of Marin.

Professional Experience: Minimum 7-10 years related experience and/or training.

Educational Experience: Associate’s Degree (A.A.) or equivalent from a two-year college or technical school; or equivalent combination of experience and/or training.

The Bank of Marin is a growing public company with career advancement opportunities. We offer competitive compensation and comprehensive benefit programs including medical, dental, vision, 401K, profit sharing and employee stock ownership plans, tuition reimbursement, and an employee volunteer program.

Bank of Marin is an equal opportunity employer. EOE AA M/F/Vet/Disability



Novato, CA
94947 USA



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