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Desk Support Specialist

BACS IT Long Beach, CA
  • Expired: over a month ago. Applications are no longer accepted.

Position Summary:

In this role, the Desktop Support Specialist will be responsible for first and second level problem determination, problem/incident recording, and problem escalation for supported products and services. These products and services include PC and Mac desktops, client/server systems, desktop application software, peripheral devices, and basic networking.

Responsibilities:

Resolve technology issues reported by Help Desk

· Provide first and second level contact and problem resolution for all users with hardware, software and applications problems

· Resolve as many user-reported problems as expertise permits using available tools, following procedures and policies for the handling of support cases

· Courteously obtain and convey concise problem information for external and internal service personnel

· Provide accurate and timely logging of problems and resolution for problems

· Escalate problems as appropriate following department procedures

· Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process

· Utilize superior customer service skills

· Perform Help Desk expeditor functions and other duties as assigned

Documentation, records and procedures

· Review and update Help Desk documentation as assigned

· Review and recommend modifications to procedures

Skills/Requirements:

· Knowledge of the following technologies: Microsoft Office 365, Microsoft Windows Server, Active Directory, Remote Desktop Services, Microsoft Print Services.

· Apple Mac OS X experience preferred

· Demonstrated analytical and troubleshooting skills

BACS IT

Why Work Here?

Growing IT Company seeking excellent talent!

We are seeking experienced IT Professionals with great customer service skills. This is a contract to hire position with lots of opportunity!

Address

Long Beach, CA
USA