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CUSTOMER CARE MANAGER

B Squared Consulting, LLC New Auburn, WI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Company Description

Citizens Connected, located in New Auburn, WI, is the area’s leading Information Technology Solutions (internet, video, voice) provider for home and business. New Auburn offers a quality of life characterized by small-town living, access to larger cities, and numerous lakes.

Job Description

At Citizens Connected, we believe in customer centricity. We do our best to understand what really matters to our customers and use that insight to drive everything we do – because our customers are our neighbors! Here’s where you come in. As a highly collaborative leader you’ll provide direction and have oversite of our customer service, sales and marketing functions.

What we want you to do…

  • Continuously innovate to help the team better identify and address customer needs across various touchpoints resulting in greater customer satisfaction and increased profitability.
  • Keep informed of new products, services, technologies, trends, and other drivers that influence customer behavior.
  • Model leadership and service behaviors and management practices that support our values.
  • Participate in brainstorming sessions with internal and external subject matter experts to propose solutions to prospective customers and meet existing customer needs.
  • Facilitate sales and marketing strategies to broaden the customer base and increase penetration of existing customers.
  • Hone a culture of teamwork, performance and service excellence.
Qualifications

Who you are…

  • Pride in your recent success in leading customer service, sales and marketing.
  • You have the vision to see opportunities, anticipate needs, and identify solutions.
  • Proven ability to influence and drive results through exceptional written and verbal communication skills.
  • You are an inclusive leader that builds a connection to the workforce through personal involvement and trust.
  • If you don’t have experience in the telecom/broadband industry, you must possess a technical understanding to be effective in our complex and evolving industry.


Additional Information

We offer an outstanding benefits package. Send your resume to our HR partner at B Squared.

B Squared Consulting, LLC

Address

New Auburn, WI
USA

Industry

Business

View all jobs at B Squared Consulting, LLC