The overall mission of the Store Manager is to be a leader within the organization. The Store Manager delivers key performance indicators and ensures flawless execution of the customer experience.
MAJOR DUTIES & RESPONSIBILITIES
Conveys a commitment to providing unsurpassed Customer Service
Provides on-the-job training and guidance to team members making use of Company provided programs.
Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
NPS – Net Promoter Score
% Sales to Plan
Store Operating Profitability
% Saturation of Training
Key Performance Indicators, to include exam growth and retention
Recruits and selects high caliber staff.
Performs administrative duties to include payroll, inventory management, technical application and understanding.
Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.
Leads Doctor of Optometry business partnership and co-planning.
Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory
Ensures all Company approved safety programs are implemented and maintained consistently per standards.
Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
Maintains safe AND FUN working environment for all associates/customers.
Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.
High School graduate or equivalent
4+ years management/supervisory experience
Comprehensive knowledge from operations, processes and business implications
Strong influencing and negotiating skills
Team building and management skills
Knowledge of current optical theory and merchandise
Strong communicator and listener
Strong basic math skills (addition, subtraction, multiplication, division)
Familiarity with cash register, computers and calculators
Ability to manage time under aggressive deadlines
Job Type: Full-time
B&B Florida Eyecare PLLC
Why Work Here?
Lots of room for growth.