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Patient Experience Specialist - Full Time - La Plata Integrated Health - Durango, CO

Axis Health System
Durango, CO
  • Expired: September 20, 2022. Applications are no longer accepted.

Patient Experience Specialist - Full Time - La Plata Integrated Health - Durango, CO

This job qualifies for a $1,000 one-time sign on bonus

*Axis Health System follows COVID-19 safety and cleaning protocols recommended by the CDC and San Juan Department of Health*

Axis Health System is a private, nonprofit healthcare organization established in 1960, providing healthcare to residents of Delta, Gunnison, Montrose, Ouray, Hinsdale, San Miguel, Dolores, San Juan, Montezuma, LaPlata, Archuleta. Axis Health System provides the care people need when they need it.

If you are a dedicated professional who aspires to be part of an innovative culture and is interested in mission-driven healthcare,Axis Health System is a great fit for you.

Company Name:Axis Health System

Title of Position:Patient Experience Specialist

Internal Job Code: D1111--1018

Position Type:Full Time

Pay Range: $16.00 - $17.96 per hour and considers preferred experience and preferred education described below.

Eligibility for Bonuses:No

Benefits include:

  • All Paid Leave
  • Public Health Emergency Leave
  • Health Insurance
  • Dental
  • Vision
  • Short Term Disability
  • Life Insurance
  • 401k

    Location: La Plata Integrated Health - Durango, CO

    Description of Responsibilities:

    • The patient experience specialist works as a member of the multi-disciplinary oral health care team with responsibility for providing full time receptionist and front desk coverage in a fast-paced clinic. Hours are a standard 40-hour workweek, Monday-Friday between 8:00am-5:00pm, and may vary depending on clinic needs.

    Supervisory responsibilities:No

    Physical demands:

    • Employee must occasionally lift and/or move up to 15 pounds. Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer periods at a computer. Employee must be able to travel between AHS locations. Possible potential exposure to communicable disease. The noise level in the work environment is usually moderate. AHS may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

    Travel required:Yes

    Required Education and Experience:

      • Education: High school diploma or equivalent
    • Preferred Education and Experience:
      • Minimum Experience:Previous work experience in a medical or dental clinic.
    • Must be knowledgeable regarding patient health information and HIPAA compliance.
    • Must be organized and demonstrate the ability to follow guidelines.
    • Must demonstrate excellent interpersonal and communication skills.
    • Must demonstrate the ability to be self-directed.
    • Must demonstrate the ability to follow the organization's confidentiality and security rules.

    Required Skills:

    • Knowledge and ability to operate standard office equipment including scanner, computer, calculator, copy machine, fax, and multi-line telephone.
    • Working knowledge of Windows based computer applications including MS Word, MS Excel, MS Outlook, and ability to access the internet.
    • Ability to be helpful and sensitive to the needs of all employees, while concurrently respecting corporate policies, procedures, and priorities.
    • Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers.
    • Ability to communicate job-related information to individuals and small groups.
    • Ability to work independently with minimal supervision; plan own work schedule effectively and multi-task and prioritize in a fast-paced setting.
    • Ability to multi-task, organize and prioritize workload in a sometimes-hectic environment with frequent interruptions.
    • Ability to concentrate in sometimes hectic and stressful settings.
    • Ability to read and understand written materials.
    • Ability to absorb and understand complicated insurance benefits information and work with patient to resolve authorization issues
    • Must regard work as confidential.
    • Knowledge of dental and medical terminology.
    • Professional work ethic
    • Must have current driver's license, qualify for commercial vehicle insurance, and maintain a driving record that allows insurability with AHS' insurance agency.
    • Occasional travel required
    • Ability to take on additional duties when necessary.

    Additional eligibility requirements:

    • Annual Flu immunization
    • Annual TB screening
    • CPI training within 90 days of hire
    • BLS certification required within 90 days of hire

    How to Apply:

    Closing Date:Open until filled

    For information on Axis Health System and our company culture, visit our website

    Axis Health System is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

    Employment Type: FULL_TIME

    Axis Health System


    1970 E 3rd Ave.

    Durango, CO
    81301 USA



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