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Call Center Service Specialist (Onsite)

Axelliant
Los Angeles, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Axelliant is an IT solutions provider focused on addressing the needs of businesses and organizations of all sizes and across all industries. Our depth of technical leadership, our significant industry experience, and our unique methodology set us apart. Our trusted client currently seeks a Call Center Service Specialist to join the team!

  • Title: Call Center Service Specialist
  • Duration: Direct Hire
  • Location: (HQ: Chatsworth, CA) (Onsite - fully remote after 6 months training!)
  • Start Date: Immediate
  • Benefits: Medical, Dental, PTO/Vacation, GREAT BENEFITS!

We are seeking a dynamic Call Center Service Specialist, who has proven experience in performing a broad variety of telephone service transactions and provides service to members within the call center environment.

POSITION PURPOSE: Serves as the voice of the member, representing and reinforcing their perspective throughout the digital banking product(s) lifecycle.

RESPONSIBILITIES:

  • Present and explain Credit Union services and products by phone.
  • Perform a variety of transactions and services with accuracy, efficiency and timeliness
  • Assist or refer members with any and all questions or problems
  • Maintain privacy of member account information
  • Perform outbound calls, fax information, make necessary and appropriate requests of members
  • Identify customer needs and cross-sell Credit Union products and promotions
  • Customer Service: You are a resource in identifying and resolving member servicing issues, and enhances member experience by providing distinctive quality service.
  • Teamwork: Your ability to encourage and exchange creative ideas, to provide practical solutions to problems, will be used to promote innovation.
  • Communication: Your effective communication style will be used to transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

QUALIFICATIONS:

  • High School diploma or equivalent
  • A minimum of one (1) year of similar or related experience required; including experience with Call Center handling heavy call volume
  • Strong communication and public relations skills
  • Superior Client satisfaction methodology
  • Solid math skills with the ability to create spreadsheets and analyze data
  • Basic skills exercising initiative and using good judgement to make sound decisions.
  • PC Skills: Word, Excel, Microsoft office
  • 12 weeks of paid training provided

EXPERIENCE & TRAINING: Bachelor's degree in related field, or equivalent combination of related education and experience

We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Company Description
Axelliant is a California-based IT solutions provider focused on addressing the needs of businesses and organizations of all sizes and across all industries. Our depth of technical leadership, our significant industry experience, and our unique methodology set us apart.

We design, deploy, implement, and manage the most advanced IT solutions and services with a level of agility and responsiveness through the entire solution delivery process that is increasingly uncommon in our field. We understand that the ability to function in an increasingly complex technological landscape, with dozens of new entrants daily, can make business and IT decision-making processes a challenge. Axelliant is there to guide you on your personalized journey to success for your business.

Axelliant

Axelliant is a California-based IT solutions provider focused on addressing the needs of businesses and organizations of all sizes and across all industries. Our depth of technical leadership, our significant industry experience, and our unique methodology set us apart. We design, deploy, implement, and manage the most advanced IT solutions and services with a level of agility and responsiveness through the entire solution delivery process that is increasingly uncommon in our field. We understand that the ability to function in an increasingly complex technological landscape, with dozens of new entrants daily, can make business and IT decision-making processes a challenge. Axelliant is there to guide you on your personalized journey to success for your business.

Address

Los Angeles, CA
USA

Industry

Business

Website

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