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Call Center Representative

Axe Elite
West Hartford, CT
  • Posted: over a month ago
  • $40,000 to $120,000 Yearly (plus commission)
  • Full-Time
Job Description

We are currently hiring call center agents for a technology call center. Representative position for our technology company in East Hartford, CT.


Benefits:

  • High pay
  • Monthly and yearly recognitions
  • Team dinners and trips
  • Paid Biweekly
  • Unlimited performance bonuses
  • Unmatched team culture
  • No expierence or degree required
  • Mentorship and coaching
  • Luxury car bonus

Duties and Responsibilities:
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Researching required information using available resources.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.

Requirements:
- Open availability: Monday through Friday. 8 a.m. to 5:30 p.m.
- Experience in dealing with the public.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
- Skills and Specifications
- Technical expert in related computer applications.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.

Education:
- High school diploma or equivalent.

Axe Elite

Address

936 Silas Deane Highway

West Hartford, CT
USA

Industry

Business

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