Under the supervision of the Program Lead/Supervisor, the Intensive Community Based Services (ICBS) Case Manager/Child and Family Specialist provides case management and individual rehabilitation services for clients in the ICBS programs, including but not limited to Wraparound, Field Capable Clinical Services (FCCS), and Intensive Field Capable Clinical Services (IFCCS). The Case Manager/Child and Family Specialist coordinates care with intra-agency staff, county workers, school personnel, referring agencies and the community at large. In addition, he or she serves a caseload of children and/or adolescents in the school, home, and community settings. The Case Manager/Child and Family Specialist must also submit all required documentation in accordance with Department of Mental Health regulations.
- Consistently serve a caseload of children and/or adolescents with Individual Rehabilitation, Targeted Case Management, and Collateral services in the home, school, and community setting
- Complete and submit all documentation and Case Records Reviews in accordance with agency and Department of Mental Health (DMH) regulations including, but not limited to progress notes, client functional evaluations, outcome measures, and treatment goals
- Available 24/7, responsible for responding and providing support during crisis situations
- Consistently meet agency billing productivity requirements and on-time submission of notes and other documentation
- Ability to build protective capacity with families and Core Practice Indicators
- (engagement, teaming, assessment and understanding, long term view, planning, cultural competence, transitions, crisis management).
- Provide community outreach to generate referrals for ICBS programs including but not limited to presentations at schools, community organizations and functions, tabling at community fairs and outreach events, networking with community partners.
- Meet weekly with supervisor and consult as necessary when clinically indicated (e.g., potential Suspected Child Abuse Reports, other crisis situations)
- Maintain effective working relationships, and coordinate care, with intra-agency staff, County workers, school personnel, referring agencies, and the community at large
- Sensitive and responsive to the cultural differences among the agency’s client population
- Participation in all agency required meetings and trainings
- Adheres to all applicable Federal and State regulations for confidentiality, HIPAA, mandated reporting of suspected child or elder abuse
- Actively participate in the quality improvement project
The Case Manager/Child and Family Specialist will take on special projects or additional duties as assigned by the Program Lead/Supervisor.
-Ability to speak, read, write and understand English
-Ability to work effectively as a member of the treatment team
-Ability to successfully work with families of diverse ethnic and cultural backgrounds
-Ability to promptly and appropriately respond to a crisis situation
-Must have excellent oral and written communication skills
-Must have excellent interpersonal skills
-Must have strong organizational and planning skills
-Knowledge of social services system and community resources
-Demonstrate skill in operating Microsoft Word, Outlook and Excel
-Must demonstrate attention to detail
-Must have excellent customer service skills and phone manner
-Bilingual (English/Spanish) preferred
Education and Experience
-Bachelor’s degree in related field preferred
-Previous experience working in a social services agency in a similar capacity preferred
-Valid CA driver’s license
-Department of Justice/Fingerprint clearance
-Satisfactory completion of health screening
-Proof of legal eligibility to work in the United States
-Satisfactory driving record
While performing the duties of a Case Manager/Child and Family Specialist, the employee is frequently required to walk, drive and use his/her fingers to manipulate a keyboard or writing instrument. The employee is occasionally required to sit, stand and reach. The employee is rarely required to run, kneel and lift objects heavier than 15 pounds.
The work environment is indoors and outdoors. The noise level varies from moderate to loud. The work environment is community-based and requires conducting home visits.