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Sales Support Specialist

Avionic Instruments
Phoenix, AZ
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

Acme Aerospace, Inc. a leading manufacturer that designs and manufactures custom batteries and battery control electronic systems for military and commercial aircraft applications is currently seeking a high-energy, self-driven, skilled, detail-oriented team player with Aerospace and Defense Background/experience. Accountable for performing a broad range of administrative and clerical duties within a sales and marketing environment working with aerospace and defense customers


  • Responsibilities include generating and sending quotations to customers as well as processing and planning purchase orders received from customers.
  • Support to both After-Market and OEM sales, placing of new orders, creating new customer accounts, providing quotes for products as requested, running of daily invoices, CMM requests, and filing.
  • Daily interaction with customers following up on quotes submitted to customers to secure orders, responding to customer inquiries and phone quotes regarding spare part RFQs and orders
  • Create sales reports to evaluate current sales goals and distribute various monthly reports to the sales team. Collect and distribute monthly Point of Sale (POS) and On Time Delivery (OTD) data.
  • Invoice customers daily and follow up on aged receivables.
  • Accurate management/input of orders in Acme’s ERP systems.
  • Data Entry: Shipment Instructions Request (levels/CS), Vendor Shipment Modules (labels), Boots and SDF for Boeing; Web-based WAWF program (Invoicing system for governmental contracts) and the web-based IATA program (Invoicing/payment system for Airline customers)
  • Maintain supplier scorecard information with customers that utilize them, ie. Boeing CBD monitoring (Boeing min. max) daily
  • Familiar with Customer Relationship Management (CRM)
  • Entering all sales orders including spare part orders and change orders in the ERP System.
  • Entering new customer contact information and making sure existing customer information is correct in the ERP System
  • Checking spare parts prices, stock on parts, and delivery status for customer requests.
  • Generating proforma Invoices through Epicor and preparing Collections (on advanced pay).

Required Capabilities

  • Experience in quoting and corresponding with Aerospace and Defense customers
  • Experience with Aerospace and Defense purchase order management
  • Ability to read and comprehend customer requirements; demonstrate knowledge of commonly used concepts, practices, and procedures within the sales & Marketing Field.
  • Experience with ERP systems i.e. Epicor, SAP, Oracle, Quantum (Epicor Data base a plus)
  • Knowledge of Microsoft office operating systems i.e. Word, Powerpoint, and strong proficiency in Excel.
  • Prepare presentation for a monthly sales team meeting.
  • Must possess exceptional communication skills – both oral and written
  • Capable of performing multiple tasks - Ability to perform primary job functions independently with minimum supervision.
  • Demonstrate creative and entrepreneurial drive, leadership, analytical, and problem-solving skills
  • Serves as back as a signatory on Engineer ECOs.

Desired Background and Experience

  • Bachelor’s Degree in business administration or equivalent experience in a related field is preferred.
  • 3 - 5 years of Aerospace and Defense administrative and customer sales experience.
  • Demonstrated experience operating and contributing within a sales culture of accountability.
  • Experience with MS Word, Excel, Access, and Oracle.

Acme Aerospace Inc. is an Equal Opportunity Employer and encourages the application of female, minority, disabled and veteran candidates. – candidates must be able to perform essential responsibilities with or without reasonable accommodations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Must be authorized to work in the US. ITAR restrictions may apply


Avionic Instruments


Phoenix, AZ



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