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Client Care Coordinator

Avila Home Care Towson, MD
  • Expired: 17 days ago. Applications are no longer accepted.

Client Care Coordinator

Description Summary

Responsible for coordinating and maintaining client schedules for care while working in tandem with a Client Services Manager. The Client Care Coordinator will also build relationships with caregivers and ensure appropriate matches are being made between client and caregiver.

Primary Responsibilities

  • Maintain schedules for a portfolio of clients together with a Client Services Manager
  • Identify caregivers who can best meet each individual client’s needs based on specific criteria
  • Communicate and confirm receipt of client information and care needs to Caregivers
  • Resolve scheduling issues including but not limited to call outs, schedule changes and caregiver changes
  • Build positive relationships with Caregivers
  • Hold caregivers accountable to Avila standards of conduct
  • Other administrative tasks pertaining to client care
  • Must be able and willing to conduct on-call responsibilities after hours and on weekends as needed
  • Participate in company and community events

Required Knowledge, Skills and Abilities

  • Work efficiently through prioritization of a frequently changing and growing task list
  • Collaborate with teammates and other departments in a timely and efficient manner to enhance the client experience
  • Excellent and efficient written communication and phone skills required; articulate, good listener, professional, empathetic
  • Strong customer service skills
  • Ability to work in a fast paced and busy office environment
  • Must be extremely detail-oriented and have excellent organizational skills
  • Able to adapt to continually evolving business environment, expectations, challenges and goals
  • Computer savvy, experience with client management databases is helpful as well as Microsoft Office products
  • Associates degree or higher preferred


Schedule: 40 hours per week plus on call

Avila Home Care

Why Work Here?

Join the excitement of being part of a growing company!

Avila is a community of caregivers dedicated to providing everything needed to thrive in the home you love. Together, our leadership team has a wealth of experience in senior living and health care. We understand families, health care, and the elderly. We're dedicated to providing extraordinary care delivered with unparalleled kindness.

Address

Towson, MD
USA