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Client Care Coordinator

Avila Home Care Towson, MD
  • Expired: 17 days ago. Applications are no longer accepted.

Client Care Coordinator

Description Summary

Responsible for coordinating and maintaining client schedules for care while working in tandem with a Client Services Manager. The Client Care Coordinator will also build relationships with caregivers and ensure appropriate matches are being made between client and caregiver.

Primary Responsibilities

  • Maintain schedules for a portfolio of clients together with a Client Services Manager
  • Identify caregivers who can best meet each individual client’s needs based on specific criteria
  • Communicate and confirm receipt of client information and care needs to Caregivers
  • Resolve scheduling issues including but not limited to call outs, schedule changes and caregiver changes
  • Build positive relationships with Caregivers
  • Hold caregivers accountable to Avila standards of conduct
  • Other administrative tasks pertaining to client care
  • Must be able and willing to conduct on-call responsibilities after hours and on weekends as needed
  • Participate in company and community events

Required Knowledge, Skills and Abilities

  • Work efficiently through prioritization of a frequently changing and growing task list
  • Collaborate with teammates and other departments in a timely and efficient manner to enhance the client experience
  • Excellent and efficient written communication and phone skills required; articulate, good listener, professional, empathetic
  • Strong customer service skills
  • Ability to work in a fast paced and busy office environment
  • Must be extremely detail-oriented and have excellent organizational skills
  • Able to adapt to continually evolving business environment, expectations, challenges and goals
  • Computer savvy, experience with client management databases is helpful as well as Microsoft Office products
  • Associates degree or higher preferred

Schedule: 40 hours per week plus on call

Avila Home Care

Why Work Here?

Join the excitement of being part of a growing company!

Avila is a community of caregivers dedicated to providing everything needed to thrive in the home you love. Together, our leadership team has a wealth of experience in senior living and health care. We understand families, health care, and the elderly. We're dedicated to providing extraordinary care delivered with unparalleled kindness.


Towson, MD