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Client Relations Manager

Avenu Insights & Analytics Birmingham, AL

  • Posted: over a month ago
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life insurance
Job Description

Job Summary:

Responsible for management and coordination of daily activities of the RDS Client Relations Department. Serves as a liaison with a company’s clients to develop relationships and ensure the client needs are met

Duties and Responsibilities:

  • Work in conjunction with other departments to ensure coordination of Avenu processing taxpayer service functions. Coordinate with Sales, IT, Client Relations, QA and Operations to review requirements and develop solutions that demonstrate an understanding of the business needs.
  • Maintain Client Relations department with emphasis on maintaining current business as well as continuing development of new services.
  • Manage day-to-day operations, workflow, and personnel of the Client Relations department.
  • Oversee and manage policies and procedures in order to comply with audit requirements.
  • Develop and implement procedures and standards that assure quality customer service for Avenu Clients at all times.
  • Work with Project Management & IT on system enhancements.
  • Review ordinance/act and become familiar with rates and city/county representatives.
  • Review and maintain client contracts.
  • Monitor client request list daily.
  • Assist in staff research, resolve and record problems.
  • Ensure month end reports are complete and accurate by the 10th day of the month.
  • Responsible for the transfer of Client funds on designated disbursement days.
  • Ensure Quality customer support for RDS clients at all times.
  • Develop and improve analytical reports designed to monitor and improve overall client and staff productivity.
  • Update staff on current initiatives and objectives.
  • Coordinate and schedule employee training with outside providers and/or purchase training materials and present internal training to continue employee development.
  • Establish goals and incentive plan for department.
  • Conduct annual employee performance evaluations.
  • Assist Sales Team with client issues as needed.
  • Provide daily/weekly/monthly productivity reports to Director.
  • Interview and hire new team members.
  • Responsible for employee relations issues.
  • Ensure that all documented exceptions reported by Quality Assurance department are handled appropriately and time

Education and Experience:

Bachelor's degree; or sufficient years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

Strong interpersonal skills and ability to speak effectively with customers and employees. Ability to proofread correspondence, detect and correct errors; read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to prepare routine correspondence and replies for signature with minimal guidance.

Work Environment

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

Physical Demands

  • Must be able to remain in a stationary position for most of the day
  • Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
  • This position needs to occasionally move about inside the office
  • The person in this position frequently communicates via telephone

Company Description:

Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age

Company Description
Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

Avenu Insights & Analytics

Why Work Here?
Great company culture, opportunity for growth

Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

Avenu Insights & Analytics's Logo

Address

600 Beacon Parkway

Birmingham, AL
35209 USA

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Business

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