<div><p>JOB DESCRIPTION SUMMARY<br>The Client Service Coordinator (formerly Program Coordinator) is responsible for processing client referrals, care provider information packets, and client authorizations. The Client Service Coordinator (formerly Program Coordinator) facilitates service provision for a client/ family from the initial referral to the point where the client and their care provider are submitting time cards for payment. This role is also responsible for entering time cards every pay cycle.
A Client Service Coordinator (formerly Program Coordinator) is a primary point of contact for Aveanna clients and helps to grow and maintain relationships with our clients, care providers and referral sources.</p><p><br>ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES<br>1. Adhere to Aveanna's Core Values<br>2. Answer and transfer calls on our multi-line phone system<br>3.
Process referrals, care provider applications, and authorizations<br>4. Process time cards for each of our payroll cycles<br>5. Meet timecard deadline for assigned Regional Center<br>6.
Follow up with regional centers, families, and care providers as needed to execute duties<br>7. Resolve payroll and information packet issues or concerns<br>8. Run monthly CPR/FA expiration reports for care providers<br>9.
Follow up with inactive families referred within the previous year<br>10. Assist with general office correspondence and answer all direct correspondence<br>11. Assists clients in the office with questions, inquiries, and paperwork<br>12.
Prioritize tasks from supervisors and managers<br>13. Effectively communicate with all levels within the organization.<br>14. Performs other duties as assigned or needed.</p><p><br>The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.
The incumbents may be requested to perform job related tasks other than those stated in this description.</p><p><br>POSITION QUALIFICATIONS<br>1. Some college or Bachelor's degree is strongly preferred.<br>2. Minimum of one year of payroll and/or customer service experience within the last four years<br>3.
Excellent interpersonal skills; self-driven, motivated and results oriented<br>4. Strong analytical and judgment skills<br>5. Intermediate computer skills using Microsoft Windows, Word, Excel and Aveanna's proprietary computer programs.<br>6.
Ability to successfully handle multiple tasks simultaneously; strong organizational skills<br>7. Thrive in a fast paced environment</p><p>8. Bilingual in Spanish</p><p><em><strong>Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.</strong></em></p><p>Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p></div>