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Technical Client Care Representative

AvantGuard Monitoring Centers Ogden ,UT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Client Care Representative

Freeus, LLC

Freeus is an award winning wholesale provider of wearable mobile personal emergency response systems (mPERS). We develop two-way voice mPERS that work both inside the home and away from home, offering peace of mind to seniors and their caregivers.

As one of the fastest growing companies in the US and a leading mobile mPERS manufacturer, Freeus is looking to add a Dealer Care Representative to the team. In this role you work directly with our clients as their account manager and support to ensure things are working correctly and dealer needs and expectations are exceeded.

In addition to a competitive salary, you will enjoy:

  • Flexible scheduling
  • Medical, vision, and dental benefits
  • 401(k) retirement plan with company match
  • Generous PTO
  • Company-paid Life and AD&D insurance
  • Short-term and long-term disability benefits
  • Other perks such as a fun culture, company events, an awesome team, and more!

What you’ll be doing:

  • Work on a day-to-day basis with dealers to meet their needs while delivering exceptional customer service
  • Work with various departments to isolate and correct any dealer issues or requests in a timely manner
  • Proactively troubleshoot procedural and technical problems
  • Ensure our service meets quality thresholds of acceptability in safety and security for our customers and dealers
  • Assist in maintaining consistent and high levels of inbound/outbound calls, customer satisfaction and performance ratings as defined by management
  • Maintain professionalism, security, and integrity to ourselves, co-workers, and customers
  • Create presentations to show and educate dealers how to use new technology and procedures they may not be using to increase operational efficiency
  • Help dealers implement new procedures and technology
  • Ensure the dealer has a full understanding of the services available to them
  • Perform audits and manual interventions

Skills Needed:

  • Minimum 2 years customer service experience, Associates, or Bachelor’s degree preferred
  • Demonstrated technical aptitude
  • Excellent troubleshooting skills
  • Proficiency with Microsoft Office
  • Strong interpersonal skills with the ability to work cohesively within a team environment
  • Ability to self-manage with moderate supervision
  • Team player with can-do attitude
  • Results-oriented, creative-problem solver; Able to meet deadlines
  • Attention to detail, focus, follow-up and follow-through; methodical time management
Company Description
We are the relationships-first monitoring center. It is our mission to: provide first-rate service to the dealers we partner with and the subscribers we protect; to constantly improve efficiency by innovating the monitoring process and challenging the status quo; and to prioritize development for our team members, our technology, and the way we approach challenges.

AvantGuard Monitoring Centers

Why Work Here?

Growing company, Great Leadership, and Awesome benefits.

We are the relationships-first monitoring center. It is our mission to: provide first-rate service to the dealers we partner with and the subscribers we protect; to constantly improve efficiency by innovating the monitoring process and challenging the status quo; and to prioritize development for our team members, our technology, and the way we approach challenges.

Address

Ogden, UT
USA

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