Senior Desktop Support Engineer - with EMR

Job Description:-

Primary Responsibilities: - Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed - Follow all escalation procedures according to service level agreement - Use remote control tool (Bomgar) to assist end users when needed - Provide an accurate record of each call in incident management tracking tool (Service Now) - Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function - Act as a technical resource to others to resolve problems, issues, errors or related - Anticipate customer needs and proactively identifies solutions - Plan, prioritize, organize and complete work to meet established objectives. Tech needs to work autonomously but has support from the larger team.

Requirements: - 3 or more years of experience with PC operating systems - 3 or more years of experience in a customer service role - 3 or more years of Technology Support experience - Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN) - Experience with MS Office (including Word, Excel and PowerPoint) Assets - Information Technology Certifications preferred - Computing Technology Industry Association A+ Certification preferred

What does the ideal candidate background look like (ex: healthcare specific background, etc.)? We want to be as specific as possible with our firms so they can find the type of candidate you’re looking for. IT Field tech experience, in any discipline, medical/clinical support preferred. Must have their own transportation and be willing to travel to multiple clinics in the area when needed.

Of the required skills listed, which would you consider the top 3? Please list your expectations regarding years of experience for each requirement. 1.Good communication skills, 2. Ability to articulate IT troubleshooting with non-IT personnel, providers and medical staff, 3. Ability to work autonomously with little supervision and good documentation skills. Minimum 3 years IT experience with 5 + preferred.