IT Help Desk

Job Description

·        Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.

·        Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

·        Backing up and restoring user data, settings and associated systems administration activities

·        Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts

·        Assist on Incident and Problem management activities

·        Be available for On-call support on need basis & as business demands

·        Adhere to ticket response and resolution SLA’s as agreed upon with the customer

·        Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues

·        Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds

·        Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)

·        Strong Microsoft Operating System installation and troubleshooting skills

Experience-based Windows support

·        Configuration/imaging

·        Installation environment

·        General Windows OS troubleshooting

Hardware support and troubleshooting

·        Troubleshooting hardware issues

·        Replacing desktop/laptop hardware

·        Installation of peripheral devices