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Support Coordinator, Adult Services Team

Avalon Housing Ann Arbor, MI

  • Expired: January 20, 2021. Applications are no longer accepted.

Avalon Housing is a non-profit supportive housing provider created in 1992 as a long-term solution to homelessness. Avalon owns and operatesapartments at sites in Washtenaw County, manages rent vouchers with private landlords, and partners with the Ann Arbor Housing Commission to provide housing alternatives for formerly homeless adults and families throughout Washtenaw County.Our Single Adult Support Coordinators provide outreach, intensive case management, care coordination, community building, and housing support services to households in scattered sites, both Avalon owned and with private landlords. The individuals served by this position face many challenges including multimorbid conditions, mental illness, substance abuse disorders, and/or chronic medical conditions alongside a history of experiencing chronic homelessness.Utilizing a "Housing First" approach, the Single Adult Services team works closely with tenants to help achieve housing stability and move beyond experiences of homelessness.

Services staff also collaborates with community partners to ensure the coordinated delivery of a broad range of services that meet the mental, physical, psycho-social and housing needs of the individuals either through direct service or linkage to appropriate resources.Job Responsibilities:Provide direct case management and/or coordinate with case management in the community to provide continuity of service for participants.Meet documentation requirements as dictated by program needAchieve proficiency in utilizing relevant database systemsParticipate in on-call rotation and occasional evening and weekend work as necessaryCommunicate effectively with local community and external agencies; successfully foster relationships which enable needed resources to be accessed.Assertively locate, outreach, and engage individuals on the streets, in shelters, ERs, or other outlying/non-traditional settingsMaintain lease and compliance files in an orderly, up-to-date manner.Provide ongoing, active outreach and creative engagement to tenantsConduct comprehensive assessments and help tenants develop action plans to achieve goalsWork with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans.Assist tenants in developing basic life skills including tenant rights and responsibilities and maintaining an apartmentProvide budgeting/financial literacy support, assist tenants in attaining or increasing income as appropriateNegotiate and advocate with external community resourcesLink tenants to employment opportunities and skill development opportunitiesAssist tenants with accessing needed medical, mental health, substance use, and psychosocial supportsAssist tenants with conflict resolution among tenants and neighborsProvide crisis intervention as neededParticipate in staff meetings and training sessionsOther duties as assignedSupplemental Job Duties:Work with clients in their homes, in community centers, and in the larger communityAttend staff meetings, retreats and professional training sessionsResearch and identify suitable affordable housing opportunities and recruit landlordsAssist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands on assistanceRequired QualificationsBachelors or Master's degree in a social or behavioral science or relevant field or three years of relevant experienceExperience working with similar populations, including people who are experiencing homelessness and people with mental illness, chronic health, and/or addiction disordersDesired Skills and AbilitiesAbility to effectively work with diverse populations in a non-judgmental wayCapacity to respond to crisis situationsStrong communication skills both verbal and writtenStrong problem-solving skillsAbility to give and receive constructive feedbackAbility to recognize appropriate boundaries with clientsProven flexibility and creativityAbility to work as part of a teamMust possess a highly positive and enthusiastic attitude and strong commitment toward helping those in needStrong organizational skillsCapacity to respond to crisis situationsInterest and experience in working with individuals who are difficult to engage and refer to traditional programs, subscribe to a philosophy of tolerance and ability to engage with individuals in their current stage of change, expressed knowledge, acceptance, and/or experience with principles of harm reductionAbility to communicate and work effectively with staff from various backgroundsAbility to work flexible hours as required by programs and staffing needs including occasional evenings and weekendsAvalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to work well with multicultural communities.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be required sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems.A valid driver's license and reliable transportation is required.Salary: Commensurate with experience and qualificationsBenefits: Excellent benefits package, including Health, Dental & Vision, generous vacation and holidays, optional 403b and more.Reports to: Single Adult Services Team LeaderStatus: Full-time, Salary non-exempt"Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse racial and ethnic backgrounds, as well as historically marginalized groups. This includes but is not limited to underrepresented gender identities, sexual/romantic orientations and/or relationship structures, people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder, and people with underrepresented religious and/or socio-economic backgrounds. Avalon also encourages those with criminal histories to apply.

Avalon doesn't request information about criminal histories until an offer of employment is extended. Avalon will not exclude someone based on criminal history unless it is determined the criminal history is related to or directly conflicts with the responsibilities of the position. We are committed to transparency about our decision making process, and will seek clarifying information from an applicant to help us make a determination in this regard."

Avalon Housing


Ann Arbor, MI
48105 USA
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