Junior IT Technical Support Specialist
Support End Use Computers for Service Delivery.
Troubleshoot user issues and maintain tickets assigned to the tech in the WRM system.
Create and maintain tickets in Remedy.
Troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
Troubleshoot user access to standardize software from the DBHDD image, i.e., MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
Troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
Setup and install computers for new hire onboarding’s.
Proficient in Win 7 and Win 10, and Office 365.
Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
History of working in an Active Directory domain environment
Proficient at software installs and troubleshooting
Some networking knowledge, along with the ability to troubleshoot network issues from the command line.