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Dealership Service Advisor

Autonation Volkswagen Mall of Georgia
Buford, GA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Our bustling car dealership seeks a capable and organized automotive service advisor who will work full-time to address customer concerns, develop cost estimates, and calculate cost savings for customers. Our ideal candidate will have excellent written and verbal communication skills and loves greeting customers. We offer a fun dealership work environment, employment benefits, and ample opportunities to advance your automotive industry career. If this role sounds like a fit for you, start your application today!Compensation:

$40,000 - $100,000 yearly

Responsibilities:
  • Communicate necessary repairs to customers scheduling service appointments by explaining automotive technology in a clear, digestible manner
  • Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
  • Organize all automotive documents, repair orders, invoices, and maintenance records
  • Verify warranty protections, review service contract coverage, create cost estimates, and all other documentation to facilitate vehicle service work
  • Oversee the schedule for service department technicians’ repairs

What Will I Do Every Day?

  • Set, confirm, and prepare for appointments with customers so they can have a great service experience
  • Meet or exceed targeted sales goals the targeted customer satisfaction index
  • Greet customers in a friendly manner when they arrive
  • Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs. Determine vehicle needs based on customer information and a vehicle walk-around, inspections, and test drives
  • Use a consultative selling process to assist customers in planning for the ongoing required maintenance of their vehicle
  • Produce repair orders for customers, including cost and time estimates, with full transparency
  • Communicate frequently with technicians and parts associates to ensure timely completion of work
  • Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
  • Follow up with customers to ensure satisfaction
  • Gain superior product knowledge to effectively help customers
  • Provide an exceptional customer experience to drive loyalty

Qualifications:
  • Experience using Microsoft Excel, Word, and other basic computer programs is necessary
  • Possession of a valid, state-issued driver’s license and clean driving record is integral
  • Work history should include a service advisor role or other employment-related to automotive technology
  • High school diploma or GED is mandatory
  • Stellar communication, organizational, and interpersonal skills are needed

  • What are the requirements for this job?
  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience through strong organizational, communications, and interpersonal skills
  • Ability to set and achieve targeted goals
  • Work history should include a service advisor role or other employment-related to automotive technology
  • Demonstrated communication, consultative, interpersonal, and organizational skills
  • The willingness to follow up with customers
  • Experience using Microsoft Excel, Word, and other basic computer programs is necessary
  • Valid in-state driver’s license and an acceptable, safe driving record

About Company

AutoNation is an equal opportunity employer and a drug-free workplace.

Autonation Volkswagen Mall of Georgia

Address

Buford, GA
USA

Industry

Automotive

View all jobs at Autonation Volkswagen Mall of Georgia