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Service Advisor

Automotive Repair Company
Fort Wayne, IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


We are looking for a motivated, performance-driven Service Advisor to join a large national automotive repair & maintenance shop. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience is preferred. Pay is based on experience and negotiated during interview process. It will have some commission based compensation as well.

Responsibilities / Duties

  • Put the customer first. Go above and beyond to WOW the customer
  • Maintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfied
  • Follow company procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done
  • Follow company procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs
  • Follow company procedures for checking out customers – reviewing any work done, seeking feedback, scheduling follow-ups, etc.
  • Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise
  • Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training on inspection procedures as needed
  • Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily
  • Manage daily customer callback process to ensure calls are being made & appointments are being set


  • Meet weekly and monthly sales goals
  • Proactively generate appointments to increase sales
  • Assist in planning and executing appointments as needed to drive sales and meet center goals
  • Follow company phone procedures at all times, including daily role-play to maintain skills
  • Listen to recorded calls on a regular basis; identify areas for improvement

Center Upkeep

  • Maintain accurate daily records of all customer transactions & daily center business
  • Track cores, returns, warranty claims on a daily basis to ensure accuracy
  • Proactively work to maintain clean, comfortable and professional store image at all times
  • Assist as needed in any regular store maintenance

Teamwork / Culture

  • Team player. Help other people meet their goals
  • Train & teach new team members as needed
  • Contribute to a positive, productive team environment
  • Maintain a positive, productive culture among all center team members
  • Encourage teamwork, positivity, and accountability among all team members

Qualifications / Skills

  • 2+ years of experience as sales / customer service leader. Ability to think creatively when dealing with customers
  • Experience working with point-of-sale software or complex Windows software
  • Excellent people and phone skills
  • Proactive self-starter
  • Ability to multi-task
  • Automotive knowledge


Automotive Repair Company

Why Work Here?
Fast growing company that is very focused on employee growth and success. Excellent management and working environment.


Fort Wayne, IN



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