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Automotive Service Manager

Automotive Repair Company
Saint Louis, MO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are seeking a motivated, performance-driven Service Manager with a track record of success in automotive repair. The successful candidate will deliver high levels of customer satisfaction, exhibit the highest ethical behavior, and consistently achieve performance goals. A service advisor who is a self-starter and has excellent people and phone skills. Specific employment terms will depend on a candidate’s background, but the Meineke incentive-based compensation structure rewards those who achieve their goals.

Responsibilities / Duties

Customer Service

· Build a positive relationship with customers. Go above and beyond to “WOW” the customer

· Maintain "YES" atmosphere. Find ways to say yes to customers and ensure they leave satisfied

· Welcoming customers & proactively communicating with them throughout entire visit.

· Educating customers on vehicle e-inspection results, communicating the benefits and value of any needed work, answering any questions, and performing any needed services

· Invoicing customers – reviewing work scope, seeking feedback, scheduling follow-ups, etc.

· Verify inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training on inspection procedures as needed

Culture & Team

· Cultivate positive, productive team environment.

· Encourage teamwork, positivity, and accountability among all team members

Sales & Center Performance

· Meet weekly and monthly goals for call conversion, e-inspections completed, car count, average repair order value, overall center sales, etc. to ensure center profitability.

· Follow phone procedures at all times; incoming and outgoing

· Maintain detailed knowledge of point-of-sale system. Be able to work through a repair ticket quickly and efficiently

· Track cores, returns, warranty claims daily to ensure accuracy

· Accurately enter pricing and cost of goods into point-of-sale system on every ticket

· Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct

Qualifications / Skills

· 1+ years of prior automotive service advisor experience or 5+ years as sales / customer service leader in a related role. Ability to think creatively when dealing with customers

· Experience working with point-of-sale software or complex Windows software

· Excellent people and phone skills

· Proactive self-starter

· Ability to multi-task

· Interest in automotive industry & prior automotive repair leadership experience a huge plus

Benefits:

· $50k-80k depending on Experience

· Spiff/commission plan

· Medical, Dental, & Vision Insurance

· 401(k) with company matching

· Paid vacation and sick time

Automotive Repair Company

Why Work Here?
Fast growing company that is very focused on employee growth and success. Excellent management and working environment.

Independent automotive repair shop with great benefits, great pay and room for growth.

Address

Saint Louis, MO
USA

Industry

Automotive

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