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Customer Service Representative

Automotive Protection Services Fairfax, VA

  • Posted: over a month ago
  • $15 to $18 Hourly
  • Full-Time
Job Description

A fast-Paced, Dynamic, team atmosphere describes our automotive aftermarket services retail business. We are looking for a customer service representative to assist with the day-to-day operation. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy-going personality while also being customer-focused and detail-oriented. You thrive in a busy, fast-paced environment.

The goal is to make guests and visitors feel comfortable and valued while on our premises.
This is an automotive business - basic knowledge of cars and trucks is helpful but not required.

Responsibilities:

  • Keep reception and showroom area tidy and presentable with all necessary material (pens, forms, paper, etc.)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer incoming calls and document all necessary information
  • Prepare outgoing mail by drafting correspondence, securing parcels, etc.
  • Input customer information into company POS system
  • Maintain and update company CRM system - correspond with prospects using scripted dialogue
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements, schedules, etc.)

Requirements:

  • Proven experience as a customer service representative, or relevant position
  • Familiarity with office machines (e.g., desktop, printer, etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written) - Spanish is a big plus
  • Excellent knowledge of MS Office (especially Excel and Word, Gmail, and social media)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • High School diploma; additional qualifications will be a plus
  • Valid Drivers License and clean record
Company Description
About Us
Automotive Protective Services is a family-owned and operated local auto protection shop in Fairfax, VA, with one simple goal—the protection and appearance of your car or truck. We can achieve this goal with a host of products and services, either through our undercoating and rustproofing services, our paint protection and sealants, our interior fabric and leather protectants, and our spray-on bed liners. We even offer window tinting. The truth is, you have made a huge investment in your car and it should look nice and smell nice too! We can help.

We have been in this location for nearly 40 years and operate on two four-post drive-on lifts with three detail bays, a spray-on-Bedliner bay, and a converted paint booth that we use for our window tinting, PPF, and vinyl wrap applications—it’s perfect!

Contact us to learn more about our auto protection shop in Fairfax, Virginia. Our services are available for vehicle owners located throughout the Fairfax, Virginia, area.

Automotive Protection Services

Why Work Here?
Very busy shop, fast-growing company, expansion plans for the future - family atmosphere, team-oriented - excellent reputation

About Us Automotive Protective Services is a family-owned and operated local auto protection shop in Fairfax, VA, with one simple goal—the protection and appearance of your car or truck. We can achieve this goal with a host of products and services, either through our undercoating and rustproofing services, our paint protection and sealants, our interior fabric and leather protectants, and our spray-on bed liners. We even offer window tinting. The truth is, you have made a huge investment in your car and it should look nice and smell nice too! We can help. We have been in this location for nearly 40 years and operate on two four-post drive-on lifts with three detail bays, a spray-on-Bedliner bay, and a converted paint booth that we use for our window tinting, PPF, and vinyl wrap applications—it’s perfect! Contact us to learn more about our auto protection shop in Fairfax, Virginia. Our services are available for vehicle owners located throughout the Fairfax, Virginia, area.

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Address

3170 draper drive

Fairfax, VA
USA

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